Company Name : Futuresoft Solutions Pvt.Ltd.

Experience: 1 – 6 Years

Job Location: Delhi, Delhi/NCR

Job Description :

• Manage end-user customer phone calls / Chat / E-mail.

• Demonstrate effective typing and verbal communication skills

• Document case information

• Utilize the Phone System.

• Demonstrate efficient problem solving and troubleshooting skills.

• Demonstrate commitment to client/internal/customer satisfaction

• Demonstrate basic technical knowledge.

• Up sell the product plans of the organization

Desired Candidate :

• Basic knowledge of PCs and Internet

• Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000

• Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

• Basic technical troubleshooting skills/ability

• Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)

• Good listening and responding skills

About Company :
Client of Futuresoft Solutions Pvt Ltd. – Technology BPO based in gurgaon

Address:
253, Okhla Industrial Estate Phase III
NEW DELHI,Delhi,India 110020

Apply : Email ur cv to sumers(at)fspl.co.in

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