Job Title : Technical Solutions Engineer

Company Name : Akamai Technologies

About Company :
Akamai is the leading global service provider for

accelerating content and business processes online.

Akamai has transformed the Internet from a chaotic

network into a predictable, scalable, and secure

business platform. Akamai routinely handles 15% of

total Internet traffic. The company has created the

world’s largest and most widely used on-demand

distributed computing platform, with more than 14,000

servers in 1,100 networks in 65+ countries.

1,726 organizations have formed trusted relationships

with Akamai, improving revenue and reducing costs by

maximizing the performance of their online businesses.

Akamai’s customers include 6 of the top 10 companies

from the DJIA, 6 of the top 10 agencies on the Keynote

Government 40 index, and many Fortune 500

companies. In India, Akamai’s customers include

Rediff.com, Sify.com, NDTV, FabMall, Indiatimes,

amongst others. The company’s strong partner

ecosystem includes IBM and EDS, as well as

Web-hosting companies, systems integrators, Web

developers, software and hardware vendors, and

network providers.

Headquartered in Cambridge, Massachusetts, Akamai’s

industry-leading services, matched with world-class

customer care, are used by hundreds of today’s most

successful enterprises and government agencies

around the globe. In India, Akamai’s office is located

in Bangalore.

Experience: 1 – 6 Years

Job Location: Bengaluru/Bangalore

Job Description :

1. Clearly communicate with customers via

telephone, email, and occasional face-to-face contact

to ensure that you understand the issue and they

understand the resolution.
2. Work independently with our customers’ technical

teams on both pre- and post- sales technical issues.

The investigation of technical issues may involve

complex data analysis from Akamai’s distributed

network and an in-depth examination of the interaction

between Akamai and the customer’s origin

infrastructure.
3. Work closely with and manage issue-specific

cross-functional teams composed of Engineering,

Operations, Sales, Professional Services, and Account

Management representatives.
4. Integrate customer sites onto the Akamai network

by gathering customer requirements and writing a

customer specific XML configuration file.
5. Assume a technical account management role for

designated named accounts or strategic customers by

analyzing existing technical issues and proposing

solutions for the customer.
6. Manage custom support of special high-profile

network events.
7. Define requirements and/or code tools in order to

automate troubleshooting tasks.
8. Develop methods and best practices for delivering

outstanding service.
9. Subject Matter Expert of multiple product/services

and work with engineering to ensure that new Akamai

services can be supported as part of the New Product

Introduction (NPI) process.
10. Define, coordinate, and prioritize customer

feedback and ideas into engineering requirements for

future enhancements to Akamai’s services. Work

closely with Engineering and Product Management to

implement these enhancements.
11. Take role of Technical/Business Escalation Lead

when required.

Desired :

1. In depth knowledge of how the Internet works

(HTTP and DNS).
2. Programming knowledge and experience

(Perl/shell scripting or Java preferable).
3. Knowledge of common network protocols (TCP/IP,

ICMP) and tools.
4. Knowledge of web programming (HTML,

javascript, ASP, JSP)
5. Familiarity with technologies like:
6. J2EE (using Tomcat and/or Websphere) or .NET

architecture
7. Web Services (SOAP, XML)
8. Configuring webservers (Apache, IIS) and the

infrastructure necessary to support a dynamic website

(load balancers, connecting to databases, etc)
9. SQL and databases
10. Familiarity with Automated Call Distribution (ACD)

and atleast one CRM system such as Siebel/Remedy