Job Title : Customer Service- Voice based

Company Name : Mahindra Satyam BPO

About Company :
Leveraging the Mahindra Satyam heritage of

technology and consulting excellence, Mahindra

Satyam BPO has developed one of the widest suites

of BPO service offerings. We offer the complete

spectrum of Outsourcing consulting, solutions and

services to multiple industry verticals.

Our value-enhancing solutions and services are

designed to not just cut costs, but drive measurable

business value into the enterprise. We have the

capability to sit across the table with our clients and

define the Outsourcing strategy for them: Which

operational services to Outsource; which to retain,

competencies to secure, so on and so forth.

Mahindra Satyam BPO has proven full-service

expertise for multiple industries including Insurance &

Healthcare, Pharma, Banking & Finance, Manufacturing

& Automobile, Media & Telecom, Animation and

Energy & Power.

Experience: 0 – 5 Years

Job Location: Hyderabad / Secunderabad

Job Description :

* Answer calls and assess customer’s billing issues

(US Based Process)
* Resolve customer issues or escalate when

necessary
* Follow up on issues and inform customer about

the status
* Log issues and all customers contacts into the

customer     data-base, translate end-user business

needs into working solutions
* Provide system administration or product support
* Support other team members on difficult calls
* Participate in process improvement initiatives

Desired :

* Any Graduate/Undergraduate
* Excellent communication skills
* Willing to work in night shifts

Address:
Level 4 & 5, Maximus Towers Mindspace, Hitec City
HYDERABAD,Andhra Pradesh,India 500081